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Policies at The Elusive Miss Lou

Service as It Should Be

In today’s online shopping market, we believe that honesty is the best policy. That’s why we designed the most generous, fair and transparent store policy for our customers. Read the following sections to find out more about how we ship or exchange products, or about how we secure your personal data. Please don’t hesitate to contact us if you have any questions!

Returns & Refunds

If you are not satisfied with your frames, please return them, in their original packaging, WITHIN 7 DAYS OF RECEIVING THEM. 

As soon as they are received back in our studio, we will issue a full refund for the cost of the frames (excluding postage).

One Year Guarantee Against Manufacturers Faults

We use the highest quality ingredients to make our beautiful frames including French Comotec hinges, Japanese polishing paste for a long lasting shine, and we have been working with our factory for over 30 years.

If there is a failure on the manufacturing of our frames, we offer a one year warranty.

We do keep a great library of spare parts as well, so if your frames ever need a repair, please ask your optician to contact us at to arrange a spare part. There will be a cost associated for the spare parts.

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Store Policies: Store Policies
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